Columnist Articles

Fri, 06/16/2017 - 08:19
By Setrag Khoshafian, Ph.D. ~ In Part I of “AI Driving Digital Customer Engagement” we focused on the “Insight” part of the insight to action dynamics. In Part II we focus on the “Action” part. We’ll cover digitization of value streams and the digital transformation through AI-Assisted Work.
Setrag Khoshafian Ph.D.
Fri, 06/09/2017 - 11:06
By Sanjit Dang ~ One night in Corvallis, with the Oregon State basketball team heading to its 14th straight loss of its season, the talk around the hotel bar moved from the television screen to a far different form of communication — chatbots.
Sanjit Sing Dang
Fri, 06/09/2017 - 09:21
A CogWorld Special eFeature ~ AI Catches Up with the Law. What if you could reduce a significant amount of time in reviewing contracts and answer the most basic questions of the review process much faster? Questions such as, "Can I sign this? What are the risks, issues, and legal liabilities?"
Kiran Garimella
Mon, 05/15/2017 - 10:39
By Tom Davenport ~ Three decades in the past, companies were wrestling with the implementation of enterprise-wide transaction systems. Two decades ago, many organizations were anxious to develop electronic commerce capabilities. A decade ago, most firms were just beginning to think about how to embrace advanced analytics for better decision-making. Today..
Tom Davenport
Thu, 05/04/2017 - 02:14
By Setrag Khoshafian, Ph.D. ~ There’s no doubt about it: Digital Technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built.
Setrag Khoshafian Ph.D.
Thu, 05/04/2017 - 01:50
By Vint Cerf, Ph.D. ~ What is it about the residents of Silicon Valley that encourages risk taking? I have often wondered about that and have reached an interesting, if possibly controversial conclusion. Thinking more generally about immigration, I considered my own family history. In the mid-late 1800s, my father's family emigrated from the Alsace-Lorraine region (variously French and German) to Kentucky.
Vint Cerf
Wed, 05/03/2017 - 16:35
By Vivek Wadhwa ~ It is a warm autumn morning, and I am walking through downtown Mountain View, Calif., when I see it. A small vehicle that looks like a cross between a golf cart and a Jetson-esque, bubble-topped spaceship glides to a stop at an intersection. Someone is sitting in the passenger seat, but no one seems to be sitting in the driver seat. How odd, I think. And then I realize I am looking at a Google car.
Vivek Wadhwa
Wed, 05/03/2017 - 14:25
CogWorld eFeature #1 | By Peter Fingar and CogWord Luminaries & Thought Leaders ~ Many many pundits have made their predictions for cognitive technologies in 2017. Here we provide a sampling of links to those predictions. However, let’s also raise our perspective and look at the state of cognitive from a macro perspective. We can use Geoffrey Moore’s 1991 classic “Crossing the Chasm,” but update it with a parallel update to Joseph Schumpeter’s 1942 “creative destruction,” the “process of industrial mutation that revolutionizes the economic structure from within, incessantly destroying the old one, incessantly creating a new one.” To wit, look at Amazon’s impact on the retail industries with the once new technology of e-commerce (remember Borders Bookstores?).
Peter Fingar
Wed, 05/03/2017 - 06:02
By Irving Wladawsky-Berger, Ph.D. ~ I recently attended a very interesting talk , - Exploring the Impact of Artificial Intelligence: Prediction versus Judgment, - by University of Toronto professor Avi Goldfarb. The talk was based on recent research conducted with his UoT colleagues Ajay Agrawal and Joshua Gans. In addition to an in-depth paper aimed at a research audience, they’ve explained their work in two more general interest articles, one in the Harvard Business Review and the second in the MIT Sloan Management Review.
Irving Wladawsky-Berger Ph.D
Tue, 05/02/2017 - 07:33
By Jim Stikeleather ~ The Jobless Economy. There have been decades of political and social debate (Glavas & Mish, 2014) on whether corporations should be considered property, responsible strictly to create wealth for their owners, or alternatively, as fictional persons who should incur the equivalent obligations to society as all its other members.
Jim Stikeleather