Bruce Richardson, columnist, is SVP and Chief Enterprise Strategist at Salesforce. During his 20-year career as Chief Research Officer at AMR Research he initiated and led the firm’s coverage of ERP, supply chain management, CRM, e-commerce, cloud computing, and the “future of work.” He described it as the "Best job in the world," and was responsible for First Thing Monday, a weekly publication that reached more than 39,000 subscribers in 94 countries. Over his tenure, the company grew from a three-person startup to become the leader in research and analysis of enterprise applications. AMR Research was acquired by Gartner in December 2009.
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