Pegasystems

Pegasystems

This is the term designating Pegasystems


8 months 3 weeks ago
By Alan Trefler  |  September 1, 2018 Alan Trefler is Founder and CEO of Pegasystems, and a visionary and expert in the field of customer relations for over 30 years--> I’ve been thinking about the feedback we’ve received from those who attended last month’s PegaWorld conference in Las Vegas. Nearly 5,000 attendees spent three days listening to success stories from companies like Aflac, Genworth Financial, and Liberty Global, learning about our newest technology solutions, and…

11 months 2 weeks ago
By Alan Trefler  |  June 5, 2018Alan Trefler is Founder and CEO of Pegasystems, and a visionary and expert in the field of customer relations for over 30 years It’s estimated that nearly 6.5 million smart speakers like Amazon Echo and Google Home were sold in France, Germany, and the U.K. in 2017, and that more than 47 million adults in the U.S. now have access to one. Consumers are spending time – and money – engaging with organizations through smart devices. So, it’s not surprising that, in an effort to…

11 months 4 weeks ago
By Rob Walker  |  May 25, 2018Guest Columnist Dr. Rob Walker is VP Decision Management & Analytics at Pegasystems AI has reached the place in its evolution where it’s very useful without being costly. Once any new technology achieves this point, a call goes out in the industry for the creation of a managed approach to using it. AI is no different. Now that it’s used in machine learning, decisioning, and personalization, developers need tools to control its use. Quite simply, if you’re going to rely on…

1 year ago
By Alan Trefler  |  May 21, 2018Alan Trefler is Founder and CEO of Pegasystems, and a visionary and expert in the field of customer relations for over 30 years The industry is abuzz about artificial intelligence, or AI, and specifically the intersection of AI and CRM technologies. Take the buzzwords away, however, and this is about using smart systems to better engage customers and to make it easier for people to get their work done. That is something I’ve been involved with since the early 80s.  In fact…