Combating Toxicity in Online Games
AI holds great promise in the ability to stem online toxic behavior from within games, but there are complications that can be daunting. By tackling the three pillars of Culture, Forensic Technology, and Governance Standards, a game publisher can use AI to help their community managers create safe environments that also balances free speech factors.
Incidents of Griefing (otherwise known as cyber-bullying in games) on the Rise
Incidents of cyber-bullying in general are more than double what they were in 2007. 87% of young people have seen cyber-bullying online. Roughly 4 in 10 Americans have personally experienced online harassment, and 62% consider it a major problem. Many want technology firms to do more, but they are divided on how to balance free speech and safety issues online. One of the most prolific mediums for this online harassment is in online games.
Community Manager tactics
Game publishers have ….