Setrag Khoshafian

Blockchain for Organizational Culture: Part I

Blockchain for Organizational Culture: Part I


By Setrag Khoshafian, Ph.D   |  July 14, 2018
Dr. Setrag Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader


This is a two part post, focusing on the impact of Blockchain on transformations in Organizational Culture. (Part II is referenced below).

Blockchain to Valuechain

Blockchain to Valuechain


By Setrag Khoshafian, Ph.D   |  June 6, 2018
Dr. Setrag Khoshafian is Chief Evangelist and VP of BPM technology at Pegasystems


The decentralized ledger technology underlying cryptocurrencies – Blockchain – is becoming a defacto solution for many peer-to-peer applications.

The Road to IoT Success Runs through DPA… (Digital Process Automation)

The Road to IoT Success Runs through DPA… (Digital Process Automation)


By Setrag Khoshafian, Ph.D   |  March 7, 2018
Dr. Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader

Transforming the Customer Relationship Culture in Manufacturing

Transforming the Customer Relationship Culture in Manufacturing

By Setrag Khoshafian, Ph.D ~ Digitization is having a remarkable impact on all industry sectors. Manufacturing in particular is in the midst of a major digital transformation shift often characterized as Industrie 4.0 (aka Industry 4.0 or Smart Manufacturing (especially in the US)). 

2018 Prediction: Digital Innovation

2018 Prediction: Digital Innovation

Digital Transformation of Supply Chain through IoT, Analytics and Automation

Digital Transformation of Supply Chain through IoT, Analytics and Automation

By Setrag Khoshafian, Ph.D ~ The increasingly fast paced and competitive landscape of products and services have necessitated innovative approaches for managing logistics and supply chain. Logistics pertains to distribution and organization of products within an organization.

AI Driving Digital Customer Engagement: Part II

AI Driving Digital Customer Engagement: Part II

By Setrag Khoshafian, Ph.D. ~ In Part I of “AI Driving Digital Customer Engagement” we focused on the “Insight” part of the insight to action dynamics. In Part II we focus on the “Action” part. We’ll cover digitization of value streams and the digital transformation through AI-Assisted Work.

AI Driving Digital Customer Engagement: Part I

AI Driving Digital Customer Engagement: Part I

By Setrag Khoshafian, Ph.D. ~ There’s no doubt about it: Digital Technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built.
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