Customer Engagement

Rubikloud Delivers on the Promise of Omnichannel

Rubikloud Delivers on the Promise of Omnichannel


By Hessie Jones   |  May 26, 2018
Hessie Jones is CogWord's Reporter from Toronto, and is a CoFounder of Salsa AI


It was about a decade ago that this idea of Omnichannel began to take hold. Traditional retailers saw it as a "concept" as their predominantly bricks and mortars presence continued to be the focus channel to serve their customers. Fast forward to 2018 and Machine Learning is bringing this concept into fruition. By definition,

2018 Prediction: Digital Innovation

2018 Prediction: Digital Innovation

AI Driving Digital Customer Engagement: Part I

AI Driving Digital Customer Engagement: Part I

By Setrag Khoshafian, Ph.D. ~ There’s no doubt about it: Digital Technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built.
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