Real AI. Real Results.

4 months 3 weeks ago
Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business…

1 year 5 months ago
By Setrag Khoshafian, Ph.D   |  March 7, 2018Dr. Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader Despite several wins and digital transformation initiatives involving Internet of Things – consumer or Industrial (aka IIoT) - ROI from IoT is still a challenge. At least that is the impression. Vodafon’s 2017/2018 Barometer of IoT shows trends and positive results in the adoption of IoT in different industries. According to the survey “74%…

1 year 10 months ago
By Nathaniel Palmer  |  October 14, 2017   Having intelligent conversations today rarely happens on the phone. Here we are in 2017, the 10th anniversary of the iPhone, and with it the single greatest step towards digital disruption. Yet nobody calls any more, and for some, not even our mothers. Over the last decade we have seen an extraordinary shift in customer expectations – what has ultimately created the need for digital transformation. How digital are your processes today? Many will answer this in…

2 years 4 months ago
By Tom Davenport  |  September 30, 2015  |  Source: Deloitte   Some cognitive technology vendors and customers are moving past the “science project” phase and using artificial intelligence (AI) to transform business processes. Now is the time for businesses to consider the areas suitable for AI and how they can help transform key processes. With most new technology, there is a period of excitement and media attention about the power and capabilities of the technology itself. But with effective…