2 years 2 months ago
By Barbara Hodge, Global Editor, Shared Services and Outsourcing Network (SSON) Introduction If there is one innovation that defines 2017 it is intelligent automation (IA) – and all it entails. New intelligent automation technology, which accesses data, processes it and then initiates actions – all the while “learning while doing” – is supporting enterprise decision-makers by providing a significantly improved quality of support services. Apart from improving overall decision-making speed and…