1 year 4 months ago
By Alan Trefler  |  May 21, 2018Alan Trefler is Founder and CEO of Pegasystems, and a visionary and expert in the field of customer relations for over 30 years The industry is abuzz about artificial intelligence, or AI, and specifically the intersection of AI and CRM technologies. Take the buzzwords away, however, and this is about using smart systems to better engage customers and to make it easier for people to get their work done. That is something I’ve been involved with since the early 80s.  In fact…