Sat, 06/30/2018 - 22:10
By Ron Schmelzer, Senior Analyst and Founder at Cognilytica  |  June 30, 2018Member Article Czech writer Karel Čapek first coined the term ‘Robot’ in his 1920 play R.U.R. about a dystopian future in which artificial, manufactured “roboti” act human-like and perform tasks in servitude to their human masters, only to later form a rebellion that leads to the extinction of the human race. Many of the visions and dreams about what intelligent machines can be and the fears associated with them are in this way…

Wed, 06/06/2018 - 03:55
By Alan Trefler  |  June 5, 2018Alan Trefler is Founder and CEO of Pegasystems, and a visionary and expert in the field of customer relations for over 30 years It’s estimated that nearly 6.5 million smart speakers like Amazon Echo and Google Home were sold in France, Germany, and the U.K. in 2017, and that more than 47 million adults in the U.S. now have access to one. Consumers are spending time – and money – engaging with organizations through smart devices. So, it’s not surprising that, in an effort to…