1 year 11 months ago
By Nathaniel Palmer  |  October 14, 2017   Having intelligent conversations today rarely happens on the phone. Here we are in 2017, the 10th anniversary of the iPhone, and with it the single greatest step towards digital disruption. Yet nobody calls any more, and for some, not even our mothers. Over the last decade we have seen an extraordinary shift in customer expectations – what has ultimately created the need for digital transformation. How digital are your processes today? Many will answer this in…