1 year 1 month ago
By Setrag Khoshafian, Ph.D  |  August 1, 2018Dr. Setrag Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader This is Part II of Blockchain for Organizational Culture. As we saw in Part I, there are powerful cultural decentralization trends globally, within enterprises or organizations, and for individuals. The modern worker is keen on innovation and is increasingly yearning for autonomous work environments. I recently attended the Blockchain…

1 year 2 months ago
By Setrag Khoshafian, Ph.D   |  July 14, 2018Dr. Setrag Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader This is a two part post, focusing on the impact of Blockchain on transformations in Organizational Culture. (Part II is referenced below). The impact on Organizational Culture is one of the most fascinating realities of the digital era. Digital technologies, including Blockchain, are just enablers of cultural trends that are…

1 year 3 months ago
By Setrag Khoshafian, Ph.D   |  June 6, 2018Dr. Setrag Khoshafian is Chief Evangelist and VP of BPM technology at Pegasystems The decentralized ledger technology underlying cryptocurrencies – Blockchain – is becoming a defacto solution for many peer-to-peer applications. There are plenty of books and articles describing the underlying algorithms and technologies of “Blocks” and their hash-based “chaining.” And yes, there is some confusion as to exactly what Blockchain is! We will not cover yet…

1 year 5 months ago
By Setrag Khoshafian, Ph.D   |  March 7, 2018Dr. Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader Despite several wins and digital transformation initiatives involving Internet of Things – consumer or Industrial (aka IIoT) - ROI from IoT is still a challenge. At least that is the impression. Vodafon’s 2017/2018 Barometer of IoT shows trends and positive results in the adoption of IoT in different industries. According to the survey “74%…

1 year 7 months ago
By Setrag Khoshafian, Ph.D   |  January 29, 2018Dr. Setrag Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader Digitization is having a remarkable impact on all industry sectors. Manufacturing in particular is in the midst of a major digital transformation shift often characterized as Industrie 4.0 (aka Industry 4.0 or Smart Manufacturing (especially in the US)).  The transformation of Manufacturing goes beyond the confines of intelligent…

1 year 8 months ago
By Setrag Khoshafian, Ph.D   |  January 4, 2018Dr. Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader In the past few years we witnessed a pervasive emphasis on Digital Transformation (DX). Digitization continued to be a top priority. Each year there are predictions on various digital technologies that will impact DX. Examples for 2018 include IoT Predictions, top predictions on DX itself, and Customer Experience predictions – to name a few…

1 year 10 months ago
By Setrag Khoshafian, Ph.D  |  October 25, 2017  |  SourceDr. Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader The increasingly fast paced and competitive landscape of products and services have necessitated innovative approaches for managing logistics and supply chain. Logistics pertains to distribution and organization of products within an organization. It includes warehousing and transportation and is considered part of the overall …

2 years 2 months ago
By Setrag Khoshafian, Ph.D.  |  June 15, 2017Dr. Khoshafian is Pegasystems' Chief Evangelist, IoT strategist, and strategic BPM (digital processes) technology leader In Part I of “AI Driving Digital Customer Engagement” we focused on the “Insight” part of the insight to action dynamics. In Part II we focus on the “Action” part. We’ll cover digitization of value streams and the digital transformation through AI-Assisted Work. Digitized Value Streams The most powerful impact of AI can be realized in the…

2 years 4 months ago
By Setrag Khoshafian, Ph.D.  |  May 1, 2017 There’s no doubt about it: Digital Technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built. Technology fills in where legacy or manual systems could not, allowing businesses to create personalized, and intelligent digital user-friendly journeys for a wide range of consumers. AI[1] is the most important digital…