Andrew Spanyi

MEMBER
Andrew Spanyi

MEMBER TYPE
Think Tank

FOCUS
Customer experience and process innovation

WORK
CEO and Founder of Spanyi International Inc.

OFFERING
Spanyi International Inc. provides expert services at the intersection of customer experience, process innovation, and digital technologies.

SUMMARY
Andrew taught process management at Babson College and was a research staff member at the Babson Institute of Process Management. He is currently a member of the Board of Advisors at the Association of Business Process Professionals and an instructor at the BPM Institute.

Spanyi International Inc. has offered coaching, training, and consulting services since 1991. Andrew’s contribution to business process management (BPM) is widely recognized. He is the author of three books (Business Process Management is a Team Sport; More for Less: The Power of Process Management; and Operational Leadership). He has written over 100 articles and has delivered speeches and workshops around the world. Andrew has worked on over 170 major performance improvement projects for clients in industries such as aerospace, banking, government, insurance, petrochemical, pharmaceutical, and telecommunications.

The process management concepts developed by Dr. Geary Rummler and Alan Brache had a significant early influence on Andrew’s approach to performance improvement. Andrew has since enhanced these process improvement and management methods to address process automation in the current digital environment.

Andrew’s work emphasizes the following principles:

·      Digital needs to be driven by the specifics of the company’s strategy, and strategy needs to be driven by customer experience.

·      If a digital program is not cross-functional - then it’s not transformational.

·      Instead of just thinking about what is good for their individual departments, leaders need to shift attention to what is best for the company.

·      Shifting management attention from a traditional static view of business to a customer-centered, agile, business process-based view of performance is needed for success with digital.

·      If an organization focuses solely on workflow and processes inside of departmental boundaries – then the resulting fragmentation drives data transparency issues, and decision-making suffers.

ARTICLES