Agero is a leading provider of driver assistance services and has been through a major digital transformation to SaaS in the past few years. If you’re broken down by the side of the road or you have been in an accident, they send help – and they do it more than 12 million times each year. Bernie Gracy is the chief digital officer, having joined Agero four years ago with a mandate to help transform a contact-center-based business into a digital-first, consumer-centric company. Bernie is also a member of ENG, the peer-network of VPEs and CTOs at leading SaaS companies. He joined me for an interview on Scalying New Heights, which you can watch here. Below are a few highlights.

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