Posts in digital transformation
10. Competency Centers: Digital Transformation Debts post-Covid-19

The post-Covid-19 world is becoming increasingly decentralized and connected. The disruptions are accelerating. This is the last of the 10-part series on Digital Transformation Debt post-Covid-19. It is the fitting conclusion for enterprises that face the transformational challenges of Covid-19. We started the 10-part series on Digital Transformation Debt post-Covid-19 era with Culture – the most critical dimension. We end in this part with Competency Centers. In some ways, those are the parentheses: all the other parts fit in between these two. The Culture sets the tone and direction. The Competency Center governs the best practices. It is time to alleviate the Digital Transformation Debts and start the journey!
#competencycenter #coe #centerofexcellence

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7. Customer Experience Optimization: Digital Transformation Debts post-Covid-19

This article is the seventh part of a ten-part series on Digital Transformation Debt, post-Covid-19. Part 7 focuses on the most impactful and relevant trend for an essential focus of Digital Transformation: the customer. The customer in the digital era is always connected, tech-savvy, and has high expectations. Customer Experience (CX) Optimization is a critical dimension, especially in the Covid-19 era. CX can be realized through leveraging AI, innovative design, and Automation. DX transformation elucidates the need to shift from bulk marketing, siloed organizations, and ad-hoc experiences to digitally transformed 1:1 connected customer engagements. The combination of AI with digitized end-to-end value streams on behalf of the customer creates this experience through extreme Personalization that leads to concrete business results, such as improvements in Net Promoter Scores (NPS).

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6. Design Thinking Innovation: Digital Transformation Debts post-Covid-19

This article is the sixth part of a ten-part series on Digital Transformation Debt, post-Covid-19. Design Thinking can be leveraged both by startups for faster and more successful Minimum Viable Products or incumbent enterprises on their transformation journeys. Design Thinking Methodology, as described here, incorporates the Design Sprint followed by Minimum Viable Product (MVP) development using Low Code/No Code platforms. This article is relevant especially for innovation with a startup culture for organizations of all sizes that shows how Design Thinking, Design Sprint and Low Code/No Code culminate in viable innovative products and solutions.

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5. Citizen Data Scientist: Digital Transformation Debts post-Covid-19

This article is the fifth part of a ten-part series on Digital Transformation Debt, post-Covid-19. Due to Covid-19, organizations need to be agile and responsive. They need to understand trends and predict actions leveraging enterprise, sensor, customer, and partner Data. The dream of a Citizen Data Scientist spanning Automation and self-service with drag and drop intuitive productivity tools are slowly becoming a reality.

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4. No Code Citizen Developers: Digital Transformation Debts post-Covid-19

This is the fourth part of a ten-part series on Digital Transformation Debt. The Covid-19 pandemic is pushing many enterprises to re-consider their digital transformation and modernization initiatives, especially in accelerating the development and deployment of innovative applications. The emergence of Citizen Developers leveraging Low Code/No Code platforms has profound transformative implications both for Enterprises and Startups.

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3. Automation: Digital Transformation Debts post-Covid-19

This is the third part of a ten-part series on Digital Transformation Debt, post-Covid-19. The Covid-19 pandemic is pushing many enterprises to re-consider their digital transformation and modernization initiatives, especially for Automation. The article covers all aspects of automation: RPA, AI-Assisted, and Cognitive Work. It also highlights robust Automation Strategies for a post-Covid-19 Automation roadmap.

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2. Operational Excellence & VSaaS: Digital Transformation Debts post-Covid-19

This is the 2nd article in the post-Covid-19 Digital Transformation Debts series. Organizations are now facing tremendous challenges to cut costs – becoming lean – while delivering high-quality products and services. These are incredibly challenging times.

Value Stream digitization and automation in the post-Covid-19 era have two salient showcases: (1) Operational Excellence especially for customer service and the associated intra-Enterprise processes; (2) Inter-Enterprise Collaboration through Value-Stream-As-A-Service.

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1. Culture: Digital Transformation Debts post-Covid-19

The impact of the Covid-19 lockdown of businesses and government will be felt for many years to come. It is causing mega-cultural trends that are already changing us. We might not be feeling it or appreciating the shifts that are happening. It is too close to home and we are in the midst of it. But it is happening, and it is very real. This is the first of a 10 part series on Digital Transformation Debt - post-Covid-19. It is the most important one, as it covers Culture.

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