Posts tagged customer
Effective Digital Transformation Requires Shifting Management Attention

There’s so much at stake, yet companies continue to struggle with digital transformation. A recent BCG study found that most digital transformations fail, and only 30% of transformations met or exceeded their target value and resulted in sustainable change. This should not come as a total surprise. Back in 1995, Dr. John Kotter…

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Blockchain for Organizational Culture: Part II

Decentralization and its impact on organizations as well as business transactions came through loud and clear throughout the conference. Examples of pragmatic applications with disintermediated interactions spanned healthcare, financial services, sports, education, government, non-profit, beauty, industrial applications and many more. A number of presenters emphasized the new era of decentralization with an ideology that empowers communities vs. centralized greedy brokers.

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Blockchain for Organizational Culture: Part I

The impact on Organizational Culture is one of the most fascinating realities of the digital era. Digital technologies, including Blockchain, are just enablers of cultural trends that are transforming all demographics at an accelerated rate. Culture is always more important and impactful than pure digital technologies, as impressive as the latter are. The potential cultural impacts on individuals as well as organizations are tremendous. In order to succeed and innovate with digitization, transformation best practices should challenge long established cultural norms.

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