“Broadly speaking, agentic systems refer to digital systems that can independently interact in a dynamic world,” explained a McKinsey reportpublished in July of 2024. “While versions of these software systems have existed for years, the natural-language capabilities of gen AI unveil new possibilities, enabling systems that can plan their actions, use online tools to complete those tasks, collaborate with other agents and people, and learn to improve their performance. Gen AI agents eventually could act as skilled virtual coworkers, working with humans in a seamless and natural manner. … In short, the technology is moving from thought to action.”
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