This is the 2nd article in the post-Covid-19 Digital Transformation Debts series. Organizations are now facing tremendous challenges to cut costs – becoming lean – while delivering high-quality products and services. These are incredibly challenging times.
Value Stream digitization and automation in the post-Covid-19 era have two salient showcases: (1) Operational Excellence especially for customer service and the associated intra-Enterprise processes; (2) Inter-Enterprise Collaboration through Value-Stream-As-A-Service.
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