AI will be the gem of digital going forward for a long time. It is a co-driver of smarts in both automation and customer excellence efforts along with static algorithms. AI can learn, handle fuzzy problems, and help with increasing the probability of success in decisions, assist humans in interacting with traditional rule-based organizational systems and reaching shifting goals. There are five facets of AI that are shining bright now and for the future. There could be more down the road as AI progresses over time, but these are the top five right now.
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