Mitigating the risks of Intelligent Automation: Bias, worker displacement and more
Adopting a Responsible Framework
Intelligent automation offers much promise to companies to drive efficiencies but it is not the panacea. By adopting a responsible framework for the deployment of such systems, companies can ensure that they are not inadvertently causing individual, societal or indeed economic harm to their business.
Intelligent automation promises to drive improvements in efficiencies and process outcomes in businesses. The ultimate expression of optimization is in how the business is able to translate the operational hours saved into either Operational Expenditure (OpEx) or Capital Expenditure (CapEx) reductions, or revenue increase, thus providing a noticeable increase to operating income. Observable changes to workflows and consumption models, while beneficial to the organization, can impact those who are developing the resources to optimize as well as the resources, recipient processes or persons. These workflow impacts can occur across a massive spectrum of breadth and depth - as low-level as explicit hardware or pipeline resource consumption or as high level as to impact business unit investments. These processes can be fraught with implicit or explicit biases which may lead to detrimental effects within the organization. The goal of this article is to determine the following: