Andrew Spanyi met with Alan Trefler, the founder and CEO of Pegasystems, to discuss the state of AI and how enterprises can gain the most value in applying Gen AI today. They discussed a range of topics including the poor track record of Gen AI pilots, the importance of customer focus in deploying AI, the role of collaboration and Agentic AI, and that the fact is -- technology is not the real problem -- it’s mindset.

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