Large scale change has never been easy. Nearly three decades ago, leadership guru Dr John Kotter reported that 70% of all major change efforts in organizations failed. Just a couple years later, the late Dr. Michael Hammer estimated a 70% failure rate for the radical reengineering efforts. Now, that transformational efforts are often driven by technology, the recent success rate is equally bleak according to research by BCG. The root cause of failure with large scale digital change is captured by George Westerman’s first law of digital transformation, which states that: Technology changes quickly, but organizations change much more slowly.
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