Intelligent automation depends on these 4 cornerstones

There has been more than a modicum of buzz around what IDC calls intelligent process automation and what Gartner calls hyperautomation. In both cases, these terms refer to the integrated deployment of digital technologies such as robotic process automation (RPA), intelligent business process management suites (iBPMS), artificial intelligence, process mining, etc. Integrating digital technologies is far from a new concept. MIT and Deloitte advocated this approach back in the day when everyone was focused on social, mobile, analytics, and cloud (SMAC).

Andrew SpanyiAndrew SpanyiApril 13, 2022intelligent automation, sequence, collaboration, scope, mindsetComment

Focus on Digital Maturity – Instead of Digital Transformation

There is a great deal of excitement these days around “digital transformation.” Instead of being preoccupied with “transformation,” companies may be better off paying attention to their level of maturity in deploying digital technologies – and then working diligently to become more digitally mature.

Andrew SpanyiAndrew SpanyiDecember 16, 2021digital maturation, digital transformation, customer experience, capability maturity model, collaboration, scope

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