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The COVID Cubic

Trump's White House has been using to model the COVID outbreak. This is just plain bad math. The key to building a mathematical or statistical model is to include variables that represent the driving phenomenon. For instance, most econometric and epidemiological models include a variable for time because things are expected to change over time.

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AI Driving Digital Customer Engagement: Part II

The most powerful impact of AI can be realized in the context from the end-to-end digitization of value streams (aka “value chains”) involving multiple participants, business units or partners. A value stream is associated with a business measure (a Key Performance Indicator (KPI)) and typically involves multiple participants across the digital enterprise. Borrowing a compelling perspective from Theory of Constraints: “a chain is no stronger than its weakest link.”

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Blockchain for Organizational Culture: Part II

Decentralization and its impact on organizations as well as business transactions came through loud and clear throughout the conference. Examples of pragmatic applications with disintermediated interactions spanned healthcare, financial services, sports, education, government, non-profit, beauty, industrial applications and many more. A number of presenters emphasized the new era of decentralization with an ideology that empowers communities vs. centralized greedy brokers.

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Blockchain for Organizational Culture: Part I

The impact on Organizational Culture is one of the most fascinating realities of the digital era. Digital technologies, including Blockchain, are just enablers of cultural trends that are transforming all demographics at an accelerated rate. Culture is always more important and impactful than pure digital technologies, as impressive as the latter are. The potential cultural impacts on individuals as well as organizations are tremendous. In order to succeed and innovate with digitization, transformation best practices should challenge long established cultural norms.

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AI Driving Digital Customer Engagement: Part I

There’s no doubt about it, digital technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built. Technology fills in where legacy or manual systems could not, allowing businesses to create personalized, and intelligent digital user-friendly journeys for a wide range of consumers.

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Digital Transformation of Supply Chain through IoT, Analytics and Automation

The increasingly fast paced and competitive landscape of products and services have necessitated innovative approaches for managing logistics and supply chain. Logistics pertains to distribution and organization of products within an organization. It includes warehousing and transportation and is considered part of the overall Supply Chain. How important is Supply Chain?

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Transforming the Customer Relationship Culture in Manufacturing

Digitization is having a remarkable impact on all industry sectors. Manufacturing in particular is in the midst of a major digital transformation shift often characterized as Industrie 4.0 (aka Industry 4.0 or Smart Manufacturing (especially in the US)).

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2018 Prediction: Digital Innovation

In the past few years we witnessed a pervasive emphasis on Digital Transformation (DX). Digitization continued to be a top priority. Each year there are predictions on various digital technologies that will impact DX. Examples for 2018 include IoT Predictions, top predictions on DX itself, and Customer Experience predictions – to name a few.

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